Contact
For payments, refunds, content, or technical questions — email us. We respond within one business day.
Channel
Email all inquiries to sajuby.help@gmail.com. Send from the email used at checkout — it speeds up identity verification.
Hours
Mon–Fri 10:00–18:00 KST. Off-hours and weekend inquiries answer from the next business morning. Tag the subject [URGENT] for payment errors or duplicate charges.
Payments & receipts
Include checkout email, order time, product, and amount. PayPal/KG Inicis transaction ID speeds things up further.
Report content
Follow-up questions on specific readings are welcome. As an interpretive reference, we cannot give "definitive answers" for medical, legal, financial, or career decisions — please consult qualified professionals.
Birth-info correction
Birth-input errors are regenerated once for free within 7 days of payment. Later corrections are treated as new generation and may require additional payment.
Technical issues
Include browser & OS, a screenshot, and any error message. Mention if you’ve already tried incognito mode, cache clearing, or another browser.
Partnerships, press, B2B
Tag the subject [Partnership], [Press], or [B2B]. We respond within 3–5 business days.