Refund Policy
If your report never arrives after payment, we verify and redeliver it — guaranteed. Entered the wrong birth details? Don't worry — let us know within 7 days of payment and we will regenerate the report free of charge with the correct information. As auto-generated digital goods delivered the moment payment completes, however, delivered reports cannot be refunded in cash.
Input mistakes are regenerated free of charge
If a wrong birth date or time produced the wrong chart, email sajuby.help@gmail.com within 7 days of payment with your payment email and the correct birth details, and we will regenerate the report free of charge (once). After 7 days, corrections are treated as a new report and may require additional payment.
Why change-of-mind refunds are not possible
Each report is a digital good generated on the spot for you alone and delivered instantly — once provided, it cannot be taken back. Accordingly, under Article 17(2)(5) of the Korean Act on Consumer Protection in Electronic Commerce, normally delivered reports are not eligible for cash refunds on grounds of change of mind, subjective dissatisfaction, or comparison with other sites. Input mistakes are covered by the free regeneration above — please double-check the product description, birth details, and email address before paying.
If your email does not arrive
If your report has not arrived in your inbox 30 minutes after payment, please first check your spam and promotions folders. If it is still missing, contact sajuby.help@gmail.com within 30 days of payment with your payment email, time of purchase, and order ID — we will resend the report to the same email address (handled as a resend). Re-delivery requests received more than 30 days after the purchase date require a new payment.
Dispute resolution (informational)
If you disagree with this policy, you may submit your view to the Korea Consumer Agency (1372), the E-Commerce Mediation Committee, or the Contents Dispute Resolution Committee. Note that this policy is grounded in the explicit statutory exception of Article 17(2)(5) of the Korean E-Commerce Act, and the Company has no voluntary obligation to issue refunds.
Policy changes
This policy may change with 7 days’ notice (30 days for unfavorable changes), announced on the site.